It is a tool for transparency and participation, through which the museum makes explicit how it provides its services, the rights and duties of the public, and the quality standards it is committed to upholding.

The document includes:
1. Description of Services: An overview of available activities, such as guided tours, educational workshops, temporary exhibitions, and educational services.
2. Quality Standards: Indicators and service levels that the museum intends to ensure, such as waiting times, accessibility, cleanliness, and security.
3. Commitment to Accessibility: Details on measures taken to make the museum usable for people with disabilities.
4. General Information: Opening hours, reservation arrangements, and fees.
5. Communication Channels and Complaints: Ways in which visitors can provide feedback or voice any complaints, contributing to service improvement.

In sum, the Service Charter not only promotes a closer relationship between the museum and the community, but also reinforces the institution’s responsibility to continuously improve the enjoyment of cultural heritage.